Legal
Cancellation Policy
Simple summary of our cancellation rules. Full details in our Terms of Service.
If you cancel (as a guest)
More than 30 days before95% refund
7–30 days before80% refund
2–7 days before55% refund
Less than 48 hours before40% refund
No-show0% refund
Important notes:
- The guest service fee (8%) is never refunded, regardless of when you cancel.
- For Standard bookings (Option A), the refund cannot exceed the deposit you paid via card.
- Refunds are processed within 5–10 business days to your original payment method.
- No-shows are automatically detected 30 minutes after the scheduled start time.
If the owner cancels
When an owner cancels a confirmed booking, you receive a Treyboat credit for the penalty amount. This credit can be used toward your next booking.
More than 30 days before5% credit
8–30 days before15% credit
2–7 days before25% credit
Less than 48 hours50% credit
No-show by owner100% credit
Credits expire 90 days from issue and are applied automatically at checkout.
Weather & Force Majeure
In the event of an active NOAA weather advisory affecting the departure marina, the owner may cancel without penalty. The Treyboat platform fee remains non-refundable, but the guest receives a credit equal to that fee. Contact us at support@treyboat.com for weather-related cancellations.
Questions? Email support@treyboat.com. See our full Terms of Service for complete details.